Frequently Asked Questions
How do I choose the right size?
Please refer to our Size Guide on each product page. We recommend measuring your dog’s neck and chest before ordering to ensure the best fit. If your dog is between sizes, we recommend sizing up.
Are your harnesses adjustable?
Yes! Our harnesses feature adjustable straps to help create a secure and comfortable fit for your dog.
What materials are your products made from?
Our harnesses and leashes are made from durable, high-quality materials designed for everyday walks while keeping your pup comfortable.
Are the harnesses suitable for all dog breeds?
Our harnesses are designed to fit a wide variety of breeds and sizes. Always check the sizing chart before purchasing.
Can I wash the harness and leash?
Yes. We recommend hand washing with mild soap and cold water, then allowing the products to air dry.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location.
Do you accept returns or exchanges?
Yes! Please visit our Returns & Refund Policy page for complete details on eligibility and how to start a return.
What if I ordered the wrong size?
Contact us as soon as possible. We’ll do our best to help you exchange your item if it meets our return policy.
How can I contact customer support?
You can reach us anytime through our Contact Us page or by emailing hello@dawndogco.com.
Do your leashes and poop bag holders match?
Yes! Many of our collections are designed with matching harnesses, leashes, collars, and poop bag holders so your pup can have a coordinated look.
Are your products strong enough for large dogs?
Our products are made for everyday use, but always choose the appropriate size for your dog’s weight and activity level.
When will an item be restocked?
If an item is out of stock, keep an eye on our website or contact us for restock updates.