Shipping policy
Processing Times
Orders are typically processed and prepared for shipment within 2-5 business days after your order is placed.
During new collection launches, holidays, sales, or other high volume periods, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you updated.
Please note that business days are Monday-Friday and do not include weekends or major holidays.
Shipping Times
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated delivery times are:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, when available
Shipping times are estimates and are not guaranteed. dawndogco. is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and shipping destination.
From time to time, dawndogco. may offer free shipping promotions or other shipping specials. Any applicable promotion will be clearly stated at checkout or during the promotion.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.
Incorrect or Incomplete Addresses
Please make sure your shipping information is correct before completing your order.
If an order is returned to dawndogco. because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the package.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once an order has been processed or shipped.
Lost, Stolen, or Damaged Packages
Once an order has been shipped and handed over to the carrier, dawndogco. is not responsible for packages that are lost, stolen, or delayed by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. You may also contact the carrier directly to file a claim.
If your package arrives damaged, please contact us as soon as possible and include photos of the damaged packaging and items so we can determine the best way to assist you.
International Shipping
At this time, dawndogco. ships within the United States only.
If international shipping becomes available, this policy will be updated with additional information regarding international orders, customs, duties, and taxes.
Questions About Your Order?
If you have questions about your order or shipping, please contact us through our website. We’re always happy to help!